fbpx

Returns, Exchanges & Refunds

Ayame Designs gladly accepts returns, exchanges and cancellations if you are unhappy with your order.

Request a cancellation within 8 hours of purchase if you need to cancel for any reason. You will be refunded and your order will be cancelled.

If you have an issue with the item(s), please contact me within 5 days of delivery to resolve any issues. If you want to return an item, the item needs to be shipped back within 14 days of delivery at the buyer’s expense.

If you accidentally ordered an incorrect size or attachments, you can return the item and I will adjust it to your specifications (or make a new one if needed). I will only send out the replacement item once I receive the original back.

Ayame Designs can’t accept returns for custom orders unless they arrive damaged or defective. It can however be returned to me to adjust sizing if needed, then I send it back to you.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If I accidentally send an incorrect item or item not made to the buyer’s specifications, the buyer may keep the item and I will send the correct item at my expense.

Scroll to Top