FAQs

Absolutely! Ayame Designs strives to create pieces that can be worn by everyone. This is why we offer so many customisation options such as colour, earring attachments, etc. If you want a customisation that is not already listed on the product listing, such as a different length, simply add a note with your order with your request. If you would like the design altered in a different way, contact us before ordering to ensure that this is possible.

Absolutely! Leave a note with your order if you are buying a gift for someone and would like it giftwrapped. You can also let us know what you would like written as the note with the package.

Yes! Ayame Designs ships worldwide. All the COVID19 shipping restrictions have been lifted so we ship to almost all countries around the world. If you want to make sure though, you are welcome to ask before ordering.

Ayame Designs is now based in Gent, Belgium. If you would like to collect your order from us, send us an email and we can arrange collection in Gent, or at an event where Ayame Designs is exhibiting. You are welcome to collect if arranged before ordering.

The Events page is always kept up to date with the events Ayame Designs will be selling at.

If your item(s) are in stock, they will be shipped within 3 working days. If the items need to be made to order, please note that it can take up to 7 days to make your order depending on the item(s) ordered. Larger orders such as custom sized body chains may take longer, but you will be kept updated.

Ayame Designs offers free standard shipping within the EU, standard shipping for 3 euros to the rest of Europe, and tracked shipping for 9 euros to the rest of the world. Buyers in Europe can also choose the tracked shipping option at checkout (recommended). Buyers in Europe and the rest of the world qualify for free shipping when purchasing 4 or more items. Unfortunately we have no control over how long an order takes to be delivered once it has been sent. All orders are sent with BPost.

If you have tracked shipping, first check the tracking updates to see when it was last scanned. You should contact your local postal company to enquire about delivery times if it is already in your country.

If you don't have tracked shipping, contact us and we will see what we can do. Each request will be handled by a case by case basis depending on the situation but we will do our best to ensure that you get your items! If you don't want to risk your items not arriving and having no tracking information, please pay for the tracked shipping option.

The buyer is responsible for any customs fees on orders. By law it is required for all packages sent outside of the EU from Belgium to have a customs declaration included and no exceptions can be made. Please check your country's customs laws if you want to ensure that your order total is under the amount which will incur customs fees.

We do not give refunds for any wrong items ordered, but will gladly exchange or fix items if they are not of excellent quality. At Ayame Designs we take great pride in our creations but sometimes we make mistakes. Take a look at the Returns, Exchanges & Refunds for more information.

Yes! You are more than welcome to borrow items for photoshoots, provided that you return the items in the condition you received them and provide us with the photos so that we can also post them online. You will need to sign a loan agreement in order to loan any items for a shoot. If you would like to do this, just send us an email at jossie@ayamedesigns.com

We do give a bit of discount if you are specifically purchasing an item to use for a photoshoot, but we do not give away free items except when hosting a giveaway. Please do not contact us asking for free stuff, as each piece takes a lot of time and skill to make.

Yes, we do! Send us a mail at jossie@ayamedesigns.com for wholesale enquiries.

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