FAQs

What are your items made of?

All metal findings used in our creations except the charms are stainless steel. All the charms are coated with Everbrite ProtectaClear coating which means that it is safe for people with metal allergies, and will not tarnish. The only exceptions are the brooches, collar pins and hair barrettes. Those are silver plated brass and cannot be coated with the anti-tarnish coating due to the moving parts. Electroformed items are made with copper, and also coated with Everbrite ProtectaClear coating.

Can I order this item in a different colour or change the design slightly?

Absolutely! Ayame Designs strives to create pieces that can be worn by everyone. This is why we offer so many customisation options such as colour, earring attachments, etc. If you want a customisation that is not already listed on the product listing, such as a different length, simply add a note with your order with your request. If you would like the design altered in a different way, contact us before ordering to ensure that this is possible.

Do you do gift wrapping?

Absolutely! Leave a note with your order if you are buying a gift for someone and would like it giftwrapped. You can also let us know what you would like written as the note with the package.

Can I shop in my country's currency?

Yes! Simply select your currency from the drop-down list in the shop section. If your currency isn't listed, don't worry! Just send us a message asking for your currency to be added and we will add it for you within 24 hours.

Do you ship to my country?

Yes! Ayame Designs ships worldwide. All the COVID19 shipping restrictions have been lifted so we ship to almost all countries around the world. If you want to make sure though, you are welcome to ask before ordering.

Where are you based and can I collect my order?

Ayame Designs is now based in Gent, Belgium. If you would like to collect your order from us, send us an email and we can arrange collection in Gent, or at an event where Ayame Designs is exhibiting. You are welcome to collect if arranged before ordering.

Which events will you be at?

The Events page is always kept up to date with the events Ayame Designs will be selling at.

How long does it take for my order(s) to ship?

If your item(s) are in stock, they will be shipped within 4 working days. If the items need to be made to order, please note that it can take up to 14 days to make your order depending on the item(s) ordered. Larger orders such as custom sized body chains may take longer, but you will be kept updated.

How much does delivery cost and how long does it take?

Ayame Designs offers free standard shipping within the EU, standard shipping for 3 euros to the rest of Europe, and tracked shipping for 9 euros to the rest of the world. Buyers in Europe can also choose the tracked shipping option at checkout (recommended). Buyers in Europe and the rest of the world qualify for free shipping when purchasing 4 or more items. Unfortunately we have no control over how long an order takes to be delivered once it has been sent. All orders are sent with BPost.

My order hasn't arrived, what should I do?

If you have tracked shipping, first check the tracking updates to see when it was last scanned. You should contact your local postal company to enquire about delivery times if it is already in your country.

If you don't have tracked shipping, contact us and we will see what we can do. Each request will be handled by a case by case basis depending on the situation but we will do our best to ensure that you get your items! If you don't want to risk your items not arriving and having no tracking information, please pay for the tracked shipping option.

What about customs fees?

The buyer is responsible for any customs fees on orders. By law it is required for all packages sent outside of the EU from Belgium to have a customs declaration included and no exceptions can be made. Please check your country's customs laws if you want to ensure that your order total is under the amount which will incur customs fees.

What if I'm not 100% satisfied with my order?

We do not give refunds for any wrong items ordered, but will gladly exchange or fix items if they are not of excellent quality. At Ayame Designs we take great pride in our creations but sometimes we make mistakes. Take a look at the Returns, Exchanges & Refunds for more information.

Can I borrow some items for a photoshoot?

Yes! You are more than welcome to borrow items for photoshoots, provided that you return the items in the condition you received them and provide us with the photos so that we can also post them online. You will need to sign a loan agreement in order to loan any items for a shoot. If you would like to do this, just send us an email at jossie@ayamedesigns.com

Can I get free items / discount if I am a model / promotor, etc?

We do give a bit of discount if you are specifically purchasing an item to use for a photoshoot, but we do not give away free items except when hosting a giveaway. Please do not contact us asking for free stuff, as each piece takes a lot of time and skill to make.